F.A.Q.

All our products are either curated items, handmade or altered and modified to create something new. We offer contemporary, chic, simple and fun fashion accessories and home decor.

Hair accessories include: headbands, scrunchies, hair ties, scarf hair ties and hair clips.

Jewelry accessories include: earrings, necklaces and bracelets.

Home Decor: vases & planters (without plant)

Please note that our products are not real silver or gold.
We endeavour to create simple, safe and effective ways of paying for your order.

We have the 3 options available for you to select at the checkout:
YOCO PAYMENT LINK

This is our preferred method of payment. 
Once your order is placed we will send you a payment link via WhatsApp (either by Amanda 0721190622 or 
Annanda 0845033564).
This will direct you to the Yoco payment section. 
Visa and Mastercard are accepted.

Please refer to the images below as an example:

WhatsApp link:

Opened Yoco Payment Link:
Card Machine (On Delivery)

We have a cordless card machine. 
This option is only available for deliveries done in Pretoria East.  
Mondays between 17h20 and 20h00.

NOT AVAILABLE FOR COURIER OPTION.
COD (Cash On Delivery)

This option is only available for deliveries done in Pretoria East.  
Mondays between 17h20 and 20h00.

NOT AVAILABLE FOR COURIER OPTION.

Please select your shipping option when placing your order.
DELIVERY:
Cost: R40 per order
You have the option of us delivering your order personally
in Pretoria East, Gauteng
 Every Monday between 17h20 and 20h00


Order placed on a Monday will be delivered the next Monday.
Please contact us should you be uncertain about your area. 
COURIER COST:

Cost: R80 per order
We courier nationwide.

All orders placed during the week will be sent out within 1-3 business days.

Please inspect your order and contact us immediately if something is damaged or if you received the wrong item. 

We will evaluate the issue and resolve it as soon as possible.
We have a 7-day return policy. Which means you have 7 days after receiving your item to request an exchange or return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in it's original packaging. You will also need the receipt or proof of purchase.
To start a return, you can contact us at info@somethingnewcreations.com or whatsapp 084 5033 564.

The customer is responsible for all shipping charges. Shipping fees are non-refundable.