F.A.Q.

All our products are either curated items, handmade or altered and modified to create something new. We offer contemporary, chic, simple and fun fashion accessories and home decor.

Hair accessories include: headbands, scrunchies, hair ties, scarf hair ties and hair clips.

Jewelry accessories include: earrings, necklaces and bracelets.

Please note that our products are not real silver or gold.
We endeavour to create a simple, safe and effective way 
of paying for your order.

YOCO PAYMENT LINK

Once your order is placed we will send you a payment link via WhatsApp (either by Amanda 0721190622 or 
Annanda 0845033564).

This will direct you to the Yoco payment section. 
Visa and Mastercard are accepted.

Please refer to the images below as an example:

WhatsApp link:

Opened Yoco Payment Link:

Please select your shipping option when placing your order.


COURIER COST:

Cost: R99 per order
We courier nationwide.

All orders placed during the week will be sent out 
within 1-5 working days.

Main areas: 1-3 working days
Outlying areas: 3-5 working days

PUDO LOCKER:

Cost: R60 per order
There are PUDO lockers nationwide.

On your way to work or at your local shopping centre, there’s a pudo location near you. Their lockers are open 24/7, day and night, at selected locations, so you can visit them when it’s convenient for you.
 
All orders placed during the week will be sent out 
within 1-5 working days.


Please inspect your order and contact us immediately if something is damaged or if you received the wrong item. 

We will evaluate the issue and resolve it as soon as possible.
We have a 7-day return policy. Which means you have 7 days after receiving your item to request an exchange or return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in it's original packaging. You will also need the receipt or proof of purchase.
To start a return, you can contact us at info@somethingnewcreations.com or whatsapp 084 5033 564.

The customer is responsible for all shipping charges. Shipping fees are non-refundable.